Return & Exchange Policy 

You satisfaction is important to us and we want you to be happy with your order! If there are any concerns, please reach out to us to discuss how we can help. If you would still like to return or exchange your order, please note the following:

  • We offer free refunds and exchanges within 30 days of you receiving the order (on orders above $30)
  • Please note that any original shipping fees (e.g. expedited, etc.) are non-refundable
  • Items must be unworn and unaltered
For any further questions, please email us at or call/text us at 415-789-6661 (M-F, 9:30a - 5:30p PST) and we’ll be happy to help.

How to submit a return? 

Please email us at with the following required details and include the original packing slip in your return package.

  • Order number (you can find this in the original order confirmation email)
  • Item(s) you’d like to return or exchange 
  • If return, please provide a reason for return
  • If exchange, which item and size would you like to exchange with 

Once we process your return (typically, 1-2 business days), you will receive an email with a return shipping label. We recommend using the original Saffron Lane box for the return if possible. 

Please return all items to:

Saffron Lane
855 Brannan Street
Unit 402
San Francisco, CA - 94103