Return & Exchange Policy
You satisfaction is important to us and we want you to be happy with your order! If there are any concerns, please reach out to us to discuss how we can help. If you would still like to return or exchange your order, please note the following:
- We offer free refunds and exchanges within 30 days of you receiving the order (on orders above $30) within the U.S. For international orders, we will be happy to offer a return/exchange but the customer will have to pay for return shipping
- We do not offer any returns or exchanges on custom orders (including any special requests on sizing adjustments to existing styles)
- Please note that any original shipping fees (e.g. expedited, etc.) are non-refundable
- Items must be unworn and unaltered
- Please note that if our inspection team finds that items show wear and tear (stains, signs of alterations, etc.) or find evidence of "wardrobing" or "free renting" (i.e. wearing clothes for an event, posting photoshoots on social media in our clothes and then returning them), we reserve the right to void any return requests as those are violations of our return & refund policy
How to submit a return/exchange?
Please email us at firstname.lastname@example.org with the following required details and include the original packing slip in your return package.
Order number (you can find this in the original order confirmation email)
- Item(s) you’d like to return or exchange
- If return, please provide a reason for return
- If exchange, which item and size would you like to exchange with
Once we process your return (typically, 1-2 business days), you will receive an email with a return shipping label. We recommend using the original Saffron Lane box for the return if possible.
Please return all items to:
37 Pacheco Creek Drive
Novato, CA - 94949